Privacy & Returns.

Effective November 4, 2026

Texas Steak Express (“Texas Steak Express,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit this website, order food, join a program, apply for employment, purchase a gift card, contact a restaurant, or otherwise interact with services made available through the website.

Information We May Collect

Depending on how you use our website and services, we may collect information you voluntarily provide, including your name, email address, telephone number, delivery or billing address, order details, account or rewards information, gift-card information, employment information, messages, and other information you choose to submit.

When you visit the website, certain technical information may be collected automatically, including your IP address, browser and device type, operating system, referring website, pages viewed, approximate location, date and time of access, and interactions with the website. This information may be collected through server logs, cookies, pixels, analytics tools, advertising tags, and similar technologies.

How We Use Information

We may use information to:

• Process and fulfill pickup, delivery, catering, gift-card, and other transactions.
• Communicate about orders, requests, accounts, rewards, promotions, or employment applications.
• Provide customer service and resolve order concerns.
• Operate, personalize, secure, analyze, and improve the website and our services.
• Measure website traffic and marketing effectiveness.
• Prevent fraud, misuse, and security threats.
• Comply with legal obligations and protect our rights or the safety of others.

Online Ordering and Payments

Online orders, payments, delivery information, and related transactions may be handled by third-party ordering or payment providers, including HungerRush. HungerRush online ordering maintains Level 1 PCI-DSS compliance, the highest level of security required for card payments, and we do not directly receive or store complete payment-card numbers. These providers process information under their own privacy policies and terms. Individual Texas Steak Express locations may use information necessary to prepare, deliver, service, and resolve issues relating to your order.

Rewards, Promotions, and Communications

If you enroll in Express Rewards, request offers, or otherwise opt in to communications, we may use your contact and transaction information to administer the program and send restaurant news, offers, or service messages. You may unsubscribe from marketing email using the link in the message, or opt out of promotional email or mail by contacting your local restaurant through our Locations page or writing to the Texas Steak Express Consumer Services Team in Abilene, Texas. You may opt out of marketing text messages as directed in the message. Transactional or service-related communications may still be sent when necessary.

Gift Cards

Gift-card purchases, balances, and redemption services may be provided by a third party. Information submitted in connection with a gift card is handled according to the applicable provider’s privacy policy as well as this policy where we receive that information.

Cookies, Analytics, and Advertising

We use cookies and similar technologies to support website functionality, remember preferences, measure traffic, understand visitor behavior and personalize content. This website uses the Simpli.fi advertising tag, and we may use Google services, including the DoubleClick platform, and other third-party vendors that use cookies to serve ads based on your visits to this and other websites. You can opt out of personalized Google advertising at Google Ads Settings and learn about industry opt-outs at aboutads.info. You may also manage cookies through your browser settings, although disabling them may affect website features.

If you open this website inside the Facebook or Instagram app and close the “open in your browser” notice, we store a single session-only flag in your browser so the notice stays closed. It contains no personal data and is cleared automatically at the end of your visit.

Employment Applications

Employment information may include contact details, work history, availability, education, references, résumé files, and other information you provide. We use it to evaluate candidates and administer the hiring process. Applications may be processed by a third-party platform or routed to an independently operated location. Submitting an application does not guarantee an interview or employment.

How Information May Be Shared

We may share information with Texas Steak Express locations and service providers that perform functions on our behalf, including online ordering, delivery support, payments, rewards administration, gift cards, website hosting, analytics, advertising, email or text delivery, customer service, employment processing, security, and technical support. We may also disclose information when required by law; to investigate fraud, misuse, or security incidents; to protect legal rights or safety; in connection with a business transfer; or with your direction or consent.

We do not sell personal information for money. Some analytics or advertising activities may be considered “sharing,” “targeted advertising,” or a “sale” under certain state privacy laws.

Third-Party Services and Links

The website may link to or use third-party ordering platforms, payment processors, delivery providers, maps, social networks, review sites, employment services, gift-card systems, and embedded tools. Their privacy policies and terms govern their handling of information. We are not responsible for the privacy, security, availability, or practices of third-party websites or services.

Data Retention and Security

We retain personal information for as long as reasonably necessary to provide services, complete transactions, meet legal and operational requirements, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and physical safeguards intended to protect information. No website, transmission, or storage system can be guaranteed completely secure.

Your Privacy Choices

Depending on your location and applicable law, you may have rights to request access, correction, deletion, or a portable copy of certain personal information and to opt out of certain sales, sharing, or targeted advertising. We may need to verify your identity before completing a request. You may unsubscribe from marketing communications as described above and manage cookies through your browser.

Children’s Privacy

This website is not directed to children under 13, and our online services are intended for users 13 and older. We do not knowingly collect personal information from children under 13; if we learn that we have, we delete it. Please contact us if you believe a child has submitted personal information.

Returns and Food Quality

Please call your store for issues with food quality. Food is perishable and normally cannot be returned for resale, so if an order is incorrect, missing an item or does not meet your expectations, contact the restaurant that prepared it as soon as possible and keep your receipt or order details so the team can review the issue. Refunds, replacements and adjustments are handled by the responsible location based on the circumstances of the order. Find your store's phone number on our Locations page.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

Contact Us

Questions or privacy requests may be directed to the Texas Steak Express location serving you. Visit our Locations page for current addresses, telephone numbers, and email contacts.